About Me
Passionate Technical Services Engineer with a strong background in product support, infrastructure analysis, and software development. Experienced in conducting in-depth investigations, providing comprehensive product guidance, and developing innovative solutions.
Experience
Technical Services Engineer
Doctolib
Jul 2024 - today
I work as an engineer in a second-layer support team, where I troubleshoot complex product issues, provide integration solutions to customers, and identify bugs while collaborating closely with developers to resolve them. I handle knowledge management, bug prioritization, and internal escalations. I enhance our support workflows by leveraging AI and prompt engineering techniques.
IT Consultant
DTB Deutsche Technikberatung
Apr 2019 - Aug 2024
I provided comprehensive customer support both in the field and remotely, maintaining a NPS score of 91. My responsibilities included advising customers and assisting with smart home technology setup and configuration. I performed Calibration-as-a-Service using CalMan and managed scheduling through Salesforce. I supported colleagues by providing immediate assistance through Salesforce while handling administrative tasks during customer visits.
IT System Administrator & Software Developer
adag
Mar 2024 - Apr 2024
I was responsible for maintaining and ensuring smooth operation of the IT infrastructure, focusing on consolidation and optimization of systems to enhance fail-safety and performance. I provided in-house support and maintenance of workstations, including setting up home office environments. I maintained system documentation while optimizing and developing Bash scripts to automate system processes. Additionally, I developed and maintained a PHP application using Laravel in VS Code.
Skills
Projects
Interactive Portfolio Website
TypeScript, Next.js, React, Tailwind CSS, Framer Motion, Three.js, GenAI
Developed a modern portfolio website featuring interactive 3D backgrounds, AI-powered chatbot, and innovative 2D-to-3D object generation technology. Implemented responsive design with dark mode support, smooth animations, and interactive project showcases. The site demonstrates expertise in modern web technologies and AI integration.
Mobile Long Term ECG Monitoring Device
C / C++, ESP32, WiFi, MQTT, Autodesk Fusion 360, 3D printing
Engineered a sophisticated mobile ECG monitoring solution combining hardware and software expertise. Implemented real-time data processing and wireless transmission using ESP32 and MQTT protocol. Utilized Agile methodology with Jira and Trello for project management. Created custom enclosure designs using Autodesk Fusion 360 and manufactured through 3D printing, demonstrating full-stack product development capabilities.
Microcontroller System for Blood Pressure Measurement
C / C++, Arduino Mega 2560, Bluetooth
Designed and implemented a comprehensive health monitoring system centered around blood pressure measurement. Developed an intuitive touchscreen interface for user interaction, integrated multiple sensor types including temperature and blood pressure sensors, and implemented Bluetooth connectivity for data transmission. The system provides accurate health metrics while maintaining user-friendly operation.
3D Printer Monitoring and Control System
Raspberry Pi, OctoPrint, Linux
Created a sophisticated 3D printer monitoring solution using Raspberry Pi and OctoPrint. Implemented remote control capabilities for print job management, integrated Pi camera for real-time visual monitoring, and developed custom safety measures including temperature monitoring and emergency shutdown procedures. The system enables efficient remote operation while ensuring safe and reliable 3D printing.
C++
Developed a comprehensive supermarket management system showcasing object-oriented programming principles. Implemented features including inventory management, user authentication, shopping cart functionality, and persistent data storage. The console application demonstrates proficiency in C++ fundamentals, file I/O operations, and creating maintainable, structured code.
Python
Created an efficient document accessibility tool that converts PDF documents into audio format. Utilized PyPDF2 for robust PDF text extraction and pyttsx3 for high-quality text-to-speech conversion. The application supports various PDF formats and provides customizable voice output options, making written content accessible to visually impaired users or for convenient audio consumption.
CAD 3D Design: Filament Holder for Desktop 3D Printer
Creo
Designed a filament holder for Monoprice select mini desktop 3D printer using Creo software.
Digital Clock Design
Logisim, MultiSIM
Developed a digital clock with integrated circuits (ICs). Prototyped in MultiSIM and final installation on a breadboard. Studied logic gates and arithmetic elements, including 7 segment displays, counter, multiplexer, and more.
Education
Databases and SQL for data processing with Python
IBM
In Progress
Learning to create relational databases, construct SQL queries, and work with advanced SQL techniques.
Introduction to Generative AI
Google Cloud
12/2024
Learned about generative AI, its workings, types of models, and applications.
Bachelor of Engineering in Health Electronics
Berlin University of Applied Sciences
10/2018 - 09/2023
Gained broad knowledge in natural and engineering sciences, particularly in electrical engineering, microelectronics, and computer science.
Python Programming Certificate of Achievement
Mimo
07/2022
Developed a thorough understanding of Python syntax and problem-solving strategies.